Company Profile

The present century is widely regarded as information age supported and fueled by Information Technology. Superior performance, both in technology and human resource, is essential in order to respond to current development in today’s competitive world. Cost efficiency and quick response has become critical factor in maintaining competitiveness of operation.

The Company

COMPUTER SYSTEMS & SERVICES (M) (CSSM), started in the year 2016, is involved in SALES & SERVICE of COMPUTER & COMMUNICATION PRODUCTS with a motto of SERVICE ABOVE COST. With excellent team of IT professionals and hardcore engineers, we provide high-level of IT products, support and consulting services.

We believe in building long-term business relationship and strive to meet customer’s expectation of:

  •  High Quality cost-effective hardware Solutions
  •  Prompt & Best Service Support
  •  Individual & Company Accountability

Best-In-Class Service & Support

The Office Location

Our Office is in 3rd Floor of Commerce House situated at prime location of the city, near Line Tank, behind Firayalal Chowk, centrally air-conditioned with Owned Office Space of 750 Sq. ft. in Sharda Babu Lane, Ranchi. It is at distance of 5 Kms from Govt Bus Stand, 6 Kms from Railway Station and 8 Km from Airport.

The Service Centre

We have our service centre for providing support to our clients with Owned Office Space of 1100 Sq. Ft. at 2nd Floor, Commerce House, Sarda Babu Lane, Line Tank, Ranchi – 834 001.

The Branch Office
We have our branch office with full fledged activities of sales & support in following major city of Jharkhand.

JAMSHEDPUR:

Jamshedpur is about 120 Kms from Ranchi and we have our Office in the heart of city at 85, New Baradwari, Shakchi, Jamshedpur, having 700 Sq. Ft. carpet area.

DHANBAD:

Dhanbad is about 200 Kms from Ranchi and we have our Office in the heart of city on 2nd Floor, Urmila Tower near Bank More, Dhanbad having 400 Sq. Ft. carpet area.

HAZARIBAGH:

Hazaribagh is about 100 Kms from Ranchi and we have our Office in the heart of city at House No. 36, Plot No 1313, Mangal Bazar, Banshilal Chowk, Hazaribagh having 500 Sq. Ft. carpet area.

DALTONGUNJ:

Daltongunj is about 160 Kms from Ranchi and we have our Office in the heart of city at House of Sri Madan Prasad Sinha, Navketan Cinema Hall Road, Opposite Tank, Nawatoli, Daltongunj having 500 Sq. Ft. carpet area.

At Bokaro and Deoghar we have resident engineer and operating from their home address.

Our Policy

As a company, we are committed to continuous improvement in the quality of all our products, services, and operations. We are also committed to continuous improvement and enhancement of our relationships with customers, employees and partners.
We express our motto to REACH:

Retain every customer.
Expand the service share in the high growth service market.
Accelerate deliverables mix of service and ease in every interaction.
Customer intimacy be maintained and developed.
Host a committed and strong customer support network.

We ask for your co-operation and support in our relentless pursuit of quality improvement in all that we do. It makes us a better company, a better partner and a better place to work.
Our business philosophy is based on commitment to excellent and determination to succeed.
Our Activities

Sales – We Execute

HARDWARE PRODUCT NAME

NAME OF MANUFACTURER/PRINCIPAL/BRAND

COMPUTERS, NOTEBOOK, SERVER & MONITOR

ACER India Pvt. Ltd & IBM India Limited

DOT MATRIX PRINTERS

TVS Electronics Ltd.

INKJET, LASER JET PRINTERS, SCANNERS & FAX

CANON India Pvt. Ltd. & RICOH India Limited

UPS, CVT & DC POWER SUPPLY

ELNOVA Private Limited & EMERSON Network Power (India) Pvt. Ltd.

BRADMA BANKING EQUIPMENTS

FORBES Gokak Limited

PARTS & ACCESSORIES

Samsung, Logitech, LinkSys, D-Link & Others

ULTRASOUND & X-RAY

WiproGE Healthcare Pvt. Ltd.

We are also marketing Software products of the following Developers and suppliers.

SOFTWARE PRODUCT NAME

NAME OF DEVELOPER/PRINCIPAL/DISTRIBUTOR

MICROSOFT PRODUCTS

Microsoft Corporation India Pvt. Ltd.

ACCOUNTING SOFTWARE

Tally Solutions Private Limited & Fusion Technology Pvt. Ltd.

QUICK HEAL VIRUS VACCINE

Cat Computers Pvt. Ltd.

CUSTOMISED SOFTWARE SOLUTIONS

Softaid Computer Consultant

Services – We Deliver

We are an AUTHORISED SERVICE PARTNER of IBM, ACER, TVSE, CANON, RICOH, GE HEALTH-CARE, BRADMA, EMERSON, ELNOVA & TALLY and

operating in entire Jharkhand with our Ranchi, Jamshedpur, Dhanbad, Hazaribagh & Daltongunj offices locations.

ACTIVITIES PERFORMED

NAME OF THE COMPANY

PRODUCT SERVICED

Since

Authorised Service Centre

TVS Electronics Limited

Printer, UPS & Keyboards

1991

Authorised Service Centre

ELNOVA Private Limited

UPS & CVT

1995

Canon Care Centre

CANON India Pvt. Ltd

Inkjet, LaserJet, Scanner, Camera & FAX

2003

Authorised Service Partner

ACER India (P) Ltd.

Desktops, Laptops, Server & TFT

2004

Authorised Service Partner

TALLY Solutions Pvt. Ltd.

Tally Accounting Software

2005

Authorised Service Partner

WIPROGE Healthcare Pvt. Ltd

Ultrasound, X-Ray, Marquette, MIC & LSS

2006

Authorised Service Partner

FORBES Gokak Limited

Bradma Entire Range of Products

2006

Authorised Service Partner

NEOTERIC Informatique Ltd.

UMAX, ASUS & BENQ Products

2011

Authorised Service Partner

EMERSON Network Power (India) Pvt. Ltd.

High Range UPS & Inverter

2011

Authorised Service Partner

RICOH India Limited

Laser Printer & MFD

2012

Authorised Service Partner

IBM India Pvt. Ltd.

Server

2013

Our service activities are not only confined to aforesaid but we are also involved in undertaking MAINTENANCE CONTRACT for COMPUTERS, PRINTERS, UPS, FAX and other IT products on following basis:

  • WITH SPARES ON SITE SUPPORT
  • WITH SPARES CARRY-IN-MAINTENANCE
  • W/o SPARES (ONLY SERVICE) ON SITE SUPPORT
  • W/o SPARES (ONLY SERVICE) CARRY-IN-MAINTENANCE
  • MAINTENANCE ON CALL BASIS (SPARES AT ACTUAL)

Network Solutions

The requirement of communication between human being and system is increasing day by day. Therefore use of networking became an important tool to the organization. We provide Network Solutions in following areas:

  • Networking of heterogeneous platforms (NOVELL, WINDOWS & NT)
  • Local Area Networking
  • Wide Area Networking

Software Solutions

READYMADE SOFTWARE: We provide readymade software solutions for accounting need through “Tally Solutions Pvt. Ltd.”, a developer of India’s best, simplest & affordable business software with Complete Accounting, Inventory and Invoicing Capabilities. We are Microsoft Certified Gold Partner and dealing in MOLP, FPP products. We are also and MSOE partner for Microsoft OEM Products.

We also provide complete Anti Virus solutions by QUICK HEAL an Anti Virus Software developed by Cat Computers Pvt. Ltd.

TAILOR-MADE SOFTWARE: We also provide software solution to our clients with help of our mother concern named SOFTAID COMPUTER CONSULTANT, a one of the oldest software development house in JHARKHAND having more than 500 installations base of CUSTOMIZED & ITS READYMADE SOFTWARE in and around Ranchi and outside JHARKHAND as well. SOFTAID is having its office at Suit No. 309B & 310, 3rd Floor, Commerce House, Line Tank, Sharda Babu Lane, Ranchi.

SOFTAID has evolved from deep commitment to meet computing needs of today & tomorrow. SOFTAID, incepted in the year 1989, has made tremendous progress in achieving reputable status by integration of:

  • Commitment To High Quality Product
  • Outmost Important To Support & Service
  • Dynamic Human Resources Managed By Technocrats

This gave the company image credibility and general financial health parameters while maintaining consistently high rank on product & service both. As a result it has built excellent installation base of over 500 users in different segment of business market and emerged as a number one software developer and packaged software vendor of Jharkhand.

SOFTAID is currently involved customization of Tally through Tally Developer and handling the independent project to implement the enhanced requirement in Tally.

Embedded System Solutions

An embedded system is a combination of hardware and software. We have expertise to develop embedded systems for small business houses to maintain their activities with the help of computer.

Tailored Services

We pride ourselves in making our customer to meet their business objective. Our experts works closely with client to tailor services suited to their need and also advise to strengthen over all IT infrastructure, business application requirements and implementation stages to maximize the use of IT in their business to get exponential growth.

Service Strength

We have a team of 8 hardcore engineers, 4 service to desk engineers and 24 field service engineers distributed among all the branches. We have segmented the service delivery in Modality Department with supporting members to smoothen the service operation. Our engineers have been trained at training centers of the company of which we have Authorised Service Center. Apart from engineers we have back office team of 24 people helping in handling accounts, inventory, logistic and other activities.

We have strength of total 64 people out of them 38 Field Engineers to render service support with the help of 5 Work Controllers and other supporting staff.

Our Statement

We pride ourselves on our professionalism and ability to identify what suits the customer best. In rapidly changing technological environment we can move fast to provide the right solution at right time with proper service support.

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